Success story

About the project

The perfect duo: Salesforce & Artemis Innovations

Adva Optical Networking SE is a multinational telecommunications equipment provider headquartered in Meiningen, Germany. Adva specializes in developing innovative network technologies and thus makes an important contribution in the course of digitalization.

Bernadett Dömötör, Senior Salesforce Consultant at Artemis Innovations

The challenge

Optimize and further develop a system that has grown over the years with many automations

The initial situation

Adva Optical Networking SE had been using Salesforce for many years and had built many of its own processes as well as integrations. Due to this accumulation of pre-existing logics, new processes must be aligned with them. An extremely good understanding of the Salesforce platform and architecture is essential for this. New processes should be introduced without negatively affecting existing ones. Outdated solutions should also be upgraded to the latest technologies.

Our solution approach

We supported our customer in finding solutions, conception and implementation far beyond the Salesforce standards. The goal of the many implementations is to use the different Salesforce technologies in such a way that low-maintenance and future-oriented solutions could be implemented. This made it possible to automate the workload in different areas (from HR to service) and to bring it onto one platform (Salesforce).

Customer success

The goal of this project was to develop a system to predict demand and determine how much product inventory to produce. Once built, the application will feed real-time data into Salesforce’s built-in forecasting tools so they can make adjustments over different time periods (e.g., day or week). In summary, we have implemented the following:

  • Building a forecasting tool with Tableau and Lightning Web Components
  • Creating an architecture for provisioning and building an application with Lightning Web Components
  • Establishment of an automated analysis and segmentation process for Opportunity
  • Automation of run rate discounting based on opportunity products and orders from SAP
  • Establishment of an individual sharing logic on account level
  • Migration from
    programmed Salesforce Classic logics on Salesforce Lightning technology (attachments to

Salesforce Clouds, Third-Party Tools & Integrations Used

Sales Cloud, Service Cloud, Tableau, Einstein Analytics, CPQ

What our customer says:

“We’ve hired Artemis Innovations GmbH to develop a logic for analyzing & segmenting opportunity products based on certain criteria in an environment that is already highly busy with other processes, workflows & logics. Consequently, we were in need of a solution that would not only achieve the actual aim, but also fit into our existing circumstances without disrupting other processes of our Sales Cloud. Our partner did an excellent job of analyzing the existing structures & adding the new logic to them without impacting other automations. In addition they have shown us ideas for improvement of our application in terms of stability & future proof design which we highly appreciate. We would like to thank Artemis Innovations GmbH for providing results at an incredible pace, for looking at the “bigger picture” and for their outstanding commitment.”

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